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Home > Our Story > Our Success Stories

INDUSTRY:   Consumer Products Manufacturer
SUMMARY:  Mentoring / Training and Consultation Services Provided

THE PROBLEM
A consumer products firm decided to have their clients purchase their products online. They hired NetSphere Strategies as their subject matter expert to install and build new B2B and B2C WebSphere Commerce sites on the iSeries platform. A major goal was to reduce the client's learning curve by being involved from the start and transfer as much knowledge as the client's capability allowed.  We provided onsite mentorship, remote 24x7 on-demand support, plus phone and email collaboration.

THE SOLUTION
Though the learning curve proved tougher than anticipated, the client with our help, successfully deployed their webstores within the targeted time-frame. Since the client’s IT staff was involved from the start, the knowledge acquired during the project proved invaluable. Having first hand knowledge of how the site was built, the client fully supports all their webstores themselves - thanks to NetSphere Strategies.

THE BENEFITS

• Pilot project – start simple, limited scope, gain confidence, add capability
• Project costs are reduced by using customer's staff to build the website
• A true partnership of trust exists to add new B2B and B2C features
• Customer developed subject matter expertise - a competitive advantage
• Customer can support sites for most of the problems that arise – a stated goal