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INDUSTRY:   Retail
SUMMARY:  Site Instability / Runtime Diagnostic Service Implemented

THE PROBLEM
Site instability problems were negatively impacting sales and customer satisfaction for a retail personal care products manufacturer. Identified problems were periodic web server crashes, significant response time delays during busy sales period and lost orders.  At least once per quarter, the platform had to be rebooted because the site would freeze up.  Revenues and customer satisfaction were falling.  Executives were not happy. Site stability was mandated.  Netsphere Strategies was called.

THE SOLUTION
Client purchased our RunTIme Assessment service to evaluate the smorgasbord of challenges they were facing.  Site data was collected, compiled, a priority list with solutions was discussed and a game plan was put in place. Only three weekends were required to fix the problems.  Site stability was restored as was executive and consumer confidence.  Quick wins for all - client, consumer, NetSphere Strategies.

THE BENEFITS

• Reduced shopping cart abandonment
• Restored consumer confidence and increased online sales
• Eliminated persistent performance problems and database glitches
• Fewer incidents, outages and complaints reported to Customer Service
• Shared our product knowledge with client to update their skill sets