There are three main reasons why Praxair, Inc. continues to do repeat business with NetSphere Strategies: their product knowledge, promptness of service and quality of work. We know we can count on getting the answers we need, no matter the time of day. Not only have they been our domain experts for WebSphere Commerce since 2010, but we’ve also relied on their integration experience linking clients’ back-office purchasing systems with Ariba punch-out technology. They produce results, and that’s why we’ll work with them in 2014 and beyond
Its 2014 and I am still a happy customer with NetSphere Strategies since the spring of 2005. What impresses me most is the prompt service I continuously receive from them – day or night. I depend on their eCommerce expertise to augment my own staff. For example, they developed an automated tool to upload catalog data to our webstore for price changes and product additions. Uploading data is no longer a chore, one click and I’m done. Quick and easy, just the way I like it.
The one consistent theme that first comes to mind is the fast response to my questions and how extremely knowledgeable about the WebSphere Commerce platform NetSphere Strategies is. No matter what the problem is, they always fix it. Our initial engagement with NetSphere Strategies in August 2006 set the tone and we still leverage their skills sets, expertise and product knowledge today (2014). Our first e-commerce store was completed ahead of schedule and was done right the first time – no lingering problems to address after it went into production.
Where do I start? Having NetSphere Strategies as our WebSphere Commerce partner has been a very positive experience. We put them on the firing line in April 2006 to resolve site stability problems that our previous partner couldn’t resolve. They quickly proved themselves, and we haven’t looked back since. It is 2014 and they remain a core competency to our online business today. Without NetSphere Strategies as our strategic commerce partner, I would be hard pressed to admit we would be as far along with our web sales without their help.