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Keep online shoppers coming back with a smart approach to shipping Headlines are popping up about how UPS, USPS and FedEx are hiring more delivery staff to keep up with the upcoming holiday demand. And it’s not too far-fetched to assume that the uptick in hiring is in part due to issues that came up last year, including late and lost packages. So although it’s great to hear that the major delivery organizations are stepping up their game, the shipping hiccups that happened last year weren’t 100 percent their fault. Online businesses, too, were to blame, and they,...