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How to be the manager no one wants to leave Because of the work of two men more than 10 years ago, we as a society are able to pinpoint the most decisive factor in employee retention. And surprisingly enough, it’s not pay. It’s not benefits, either, or the company work environment. It’s the boss. In 1999, Marcus Buckingham and Curt Coffman, two researchers from The Gallup Organization, published the results of in-depth interviews with more than 80,000 managers in more than 400 companies. The book was titled, "First, Break All...